Refund policy

Return & Refund Policy

Thank you for shopping with HauntGlow. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in the original packaging.

To start a return, email us at hauntglow@outlook.com with your order number and reason for return. We'll respond with instructions. Please don't send items back before contacting us — returns sent without prior authorization can't be processed.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to post.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, email hauntglow@outlook.com within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping required on your end.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at hauntglow@outlook.com.

Non-Returnable Items

Certain items can't be returned, including:

  • Sale or clearance items (final sale)
  • Gift cards
  • Items marked as non-returnable at checkout

Late or Missing Refunds

If you haven't received an approved refund yet, first check your bank account again, then contact your card provider — processing delays are common. If you've done this and still haven't received it, email hauntglow@outlook.com.

Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After this window, your order may have already been processed for shipping and can't be cancelled.

Contact Us

Questions about returns or refunds? Reach us at hauntglow@outlook.com and we'll get back to you within 1–2 business days.