Shipping policy

Shipping Policy

At HauntGlow, we want your order to reach you smoothly and on time. Here's everything you need to know about how we ship.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.

Shipping Time

Estimated delivery is 6–10 business days after your order has been processed. Total time from order to doorstep is typically 7–13 business days, depending on your location.

Shipping Rates

Shipping costs are calculated at checkout based on your order and destination. Any available free-shipping promotions will be applied automatically.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it.

Delays

While we do everything we can to deliver on time, occasional delays can happen due to high demand, carrier issues, weather, or customs processing. We appreciate your patience and are always here to help if your order is running late.

Incorrect Addresses

Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrectly entered address. If you notice a mistake, email us at hauntglow@outlook.com within 24 hours and we'll do our best to correct it before your order ships.

Missing or Lost Packages

If your tracking shows delivered but you haven't received your package, or if your order seems lost in transit, email hauntglow@outlook.com and we'll help resolve it as quickly as possible.

Contact Us

Questions about your shipment? Reach us at hauntglow@outlook.com and we'll get back to you within 1–2 business days.